Forgot certificate password

Forgot certificate password

Have you forgotten your certificate password? No problem. You can reset your password in just a few steps. Read on to see how it works.


Reset certificate password

Step 1: Open the page https://signing.sign8.eu/certmanager, enter your e-mail address and click on ‘Continue’.


Screenshot SIGN8

Step 2: You will receive a one-time code to the e-mail address you provided. Enter this 6-digit code and click on ‘Continue’.


Screenshot SIGN8

Step 3: Search for and delete the corresponding qualified certificate by clicking on the rubbish bin icon.


Screenshot SIGN8

Step 4: You will now receive a unique SMS token. Confirm the process by entering the code sent to you in the corresponding window and click on ‘Next’.

Done!

Now you just need to restart the signature process and identify yourself again.


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