Enable logging in the SafeNet Authentication Client

Enable logging in the SafeNet Authentication Client

This guide describes how users can enable logging in the SafeNet Authentication Client. The goal is to save log files and, if necessary, forward them to support for troubleshooting purposes. Logging means that the client generates log files documenting processes, system events, and potential errors related to the use of USB tokens.

Alert
The logs do not contain sensitive data such as passwords or PINs, but rather technical information about authentication processes, timestamps, and system status.

Open the SafeNet Authentication Client 

Step 1: Open the SafeNet Authentication Client via the Start menu. You will then see the following overview:


Open Advanced View

Step 2: Click the gear icon in the top right corner to switch to the advanced view.

Enable Logging Function

Step 3: In the left-hand menu, navigate to Client Settings:

Step 4: Select the Advanced tab:


Step 5: Enable the option Enable Logging:



Step 6: The activation takes effect after restarting the logged-in application.

    Do you need further support?

      • Related Articles

      • Set up and use the SafeNet Authentication Client

        The SafeNet Authentication Client is software designed for the management and use of USB tokens. The client enables digital signatures for documents, secure authentication for websites, VPNs, or corporate networks, protection of certificates and keys ...

      • Certificate management with the SafeNet Authentication Client app

        Management of local certificates on USB tokens with the SIGN8 SafeNet Authentication Client app This article provides a detailed guide on using the SafeNet Authentication Client app to manage your SIGN8 USB token. 1. Change password & unlock token ...

      • Set up USB-token

        Technical Component of the USB Token PRODUCT NAME SECURITY CERTIFICATION ID VALIDITY PERIOD OF THE CERTIFICATION TYPE OF COMPONENT PURPOSE IDPrime 940 (contact) and IDPrime 3940 (dual interface) smart card with security controller M7892 ...

      • How to the USB-Token in Adobe

        Prerequisites Certificate: Your USB token must be properly configured, and the certificate must be successfully stored on the token. SafeNet Authentication Client: Ensure that the SafeNet Authentication Client software is installed on your computer. ...

      • SIGN8 Local Product Information

        The SIGN8 Local is a USB token certified as a QSCD (Qualified Signature Creation Device) according to Common Criteria standards. This hardware enables the creation of secure and qualified electronic signatures (QES) or qualified electronic seals ...