Enable logging in the SafeNet Authentication Client

Enable logging in the SafeNet Authentication Client

This guide describes how users can enable logging in the SafeNet Authentication Client. The goal is to save log files and, if necessary, forward them to support for troubleshooting purposes. Logging means that the client generates log files documenting processes, system events, and potential errors related to the use of USB tokens.

Alert
The logs do not contain sensitive data such as passwords or PINs, but rather technical information about authentication processes, timestamps, and system status.

Open the SafeNet Authentication Client 

Step 1: Open the SafeNet Authentication Client via the Start menu. You will then see the following overview:


Open Advanced View

Step 2: Click the gear icon in the top right corner to switch to the advanced view.

Enable Logging Function

Step 3: In the left-hand menu, navigate to Client Settings:

Step 4: Select the Advanced tab:


Step 5: Enable the option Enable Logging:



Step 6: The activation takes effect after restarting the logged-in application.

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